FAQ

What is Direct Primary Care?
Direct Primary Care, or DPC, is a model of healthcare that puts patients first by getting rid of the red tape that constrains traditional practices. How? It’s simple: we don’t accept insurance, and – believe it or not – this actually saves you money in the long run.

As a patient, will I still need health insurance?
Yes. We recommend our patients continue a major medical plan with a high-deductible and health savings account or an accredited health cost-sharing organization. If you experience a major health issue, you will still need insurance to help cover it.

How will this save me money?
You won’t have to pay a co-pay for office visits or routine physicals. Also, you’ll be able to avoid many visits altogether by sending your questions directly to us via email and text or connecting via telehealth. We’ve negotiated amazing deals for prescription medications, blood tests, X-rays, and MRI/CT scans on your behalf. If we had contracts with insurance companies, we would be legally obligated to charge higher prices.

More importantly, since you are getting all this amazing care from us, you can cut way back on your insurance premiums. Most DPC patients find a high-deductible, low-premium insurance plan, so they’re covered in the case of a major health issue. But leave the rest of your healthcare to us.

Will I benefit from direct primary care if I don’t require frequent medical attention?
Of course. Everyone benefits from a service tailored directly to them. That’s why we offer truly custom healthcare. We’re here for you if you’re sick or hurt, but we also help you proactively maintain good overall health. Every visit with us will be thorough, relaxed, and as long as you need to address your health concerns. The longer you’re our patient, the more we learn about your health and lifestyle, and the better we can help you maintain that health.

Is this the same as concierge medicine?
The terms are often mistakenly used interchangeably, but they are not the same. Both DPC and concierge practices charge a periodic fee; however, under the concierge model, this fee only gets you access; that is, it doesn’t actually cover any of your care. Instead, a concierge practice still bills insurance for your visits. Under DPC, your visits and other care are included in your fee, plus you’re provided with other incredible benefits like wholesale pricing for labs and radiology studies, deeply discounted prescription prices, direct digital communication with your doctor, and all the rest.

What does the membership fee cover?
The fee covers excellent primary care through office visits with no copay. This includes the following: annual wellness exams, sports physicals, school physicals, chronic care office visits, follow-up visits, basic office procedures, and treatment of acute illness or minor injuries, all with minimal wait times in the office. The fee also covers direct communications with your doctor: phone, text, video chat, or email.

Our patients will also have access to discounted labs, prescriptions, and special procedures not included in the membership fees.

What medical conditions do you care for?
We treat all kinds of common everyday problems like colds, flu, strep, rashes, and injuries. We also treat more complicated long-term medical problems like adult diabetes, high blood pressure, high cholesterol, and thyroid disorder. We are a full spectrum Family Medicine provider.

What happens if I need to go to the hospital or see a specialist?
For starters, having such unprecedented direct access to your doctor will prevent hospitalizations and specialty referrals in many cases. However, when those types of care are required, we will certainly continue to work with your hospitalist during your hospital stay and work closely with any specialist. Depending on the level of care and the sorts of expertise required, we may rely on those specialized caregivers to manage your treatment.

Can I contact my physician after hours?
Of course! Physician access is one of the greatest benefits of the direct primary care model. Because illness and injury do not respect regular office hours, you may call, text, or email your physician whenever you need.

What if I need medical attention while I’m away from home?
This sort of care is “baked in” to the DPC model. Because you’ll have your doctor’s email and phone number, you can reach out to us whenever you need, wherever you are. Many illnesses can be diagnosed and treated with a simple conversation. We’ll also locate the nearest pharmacy and order the medications most appropriate for your circumstances.

Are my medical records ever shared with government agencies, insurance carriers, or pharmaceutical companies?
We maintain high standards of patient privacy. We will never provide your health information to any third party unless you specifically ask that we do so.

When do I pay my fees for non-covered labs and procedures?
Charges will be added and applied to your preferred method of payment.

What if I decide to cancel?
We expect to have an open, honest, respectful relationship with you. If you have voiced a complaint that we cannot satisfy together, we will gladly allow you to terminate your membership.

Is my membership fee tax-deductible?
Unfortunately, no. Your retainer is not yet defined as a “medical expense” in most states and, as such, is not deductible. Please confer with your tax consultant to clarify tax consequences in your particular circumstances.

Do you accept insurance?
No, fortunately for both you and us. Perhaps the most critical distinction in our model of care centers on a direct, personal relationship between you and your doctor. That directness carries over to our business model as well. You might use your auto insurance to fix a smashed fender or other major damages. But you’d never use it to get an oil change (or pay for gas!). For some reason, health insurance is currently being used for the equivalent of oil changes for humans – routine physicals, office visits, simple blood tests, and minor procedures. This doesn’t make sense.

We forgo insurance payments to save our patients from the arbitrary, intrusive decisions that come with using insurance. Charging a direct monthly fee frees us from the typical contractual agreements that prevent non-DPC physicians from offering wholesale prices on laboratory tests, imaging, and medications.

I don’t have insurance – can I still join?
Yes, we take care of any patient regardless of your insurance situation. Since we work completely outside of the insurance system, none of the billing for care here is eligible for insurance reimbursement. However, we recommend that everyone have insurance coverage, which is still important in the event of a major health issue.

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